For businesses managing customer inquiries across email, chat, and social media
Unify Customer Support with Chatwoot
A self-hosted shared inbox that brings customer conversations from every channel into one place.
If your team handles customer inquiries through WhatsApp, Facebook Messenger, email, and live chat, you know the pain of switching between four separate inboxes. Messages get missed. Customers asking on WhatsApp go unanswered because the person monitoring it is on leave. Your team spends more time switching tabs than helping customers. This is exactly the problem a self-hosted shared inbox solves.
Chatwoot brings every channel into one interface. Your team sees all conversations side by side, assigns them to the right person, and collaborates with internal notes before replying. Automated routing rules sort inquiries by topic or priority. Canned responses handle the 20 most common questions instantly. And because it runs on your own infrastructure, there are no per-agent fees. Whether you are a team of 2 or 20, the cost stays flat.
You can expect response times to drop substantially once conversations stop falling through the cracks. Customer satisfaction improves because every inquiry gets a timely reply. You get real-time dashboards showing conversation volume, agent workload, and resolution metrics, visibility that is hard to achieve when your team is spread across unconnected tools.
