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Helpdesk & Customer Supportby Chatwoot
Chatwoot
Customer communication platform integrating live chat, email, and social media.
About Chatwoot
Chatwoot is an omnichannel customer support platform. It unifies live chat, email, WhatsApp, Facebook, Twitter, and other channels into a single inbox. Features include canned responses, assignments, private notes, auto-assignment, and detailed analytics.
Key Features
- Omnichannel customer support: email, chat, social media, and WhatsApp
- Shared team inbox with collision detection
- Automation rules, canned responses, and macros
- Real-time visitor monitoring and proactive chat triggers
Self-Hosting Notes
Ruby on Rails + Vue.js. Requires PostgreSQL and Redis. Docker Compose deployment available.
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