UVdesk
Open-source helpdesk ticketing system built on Symfony with multi-channel support.
About UVdesk
UVdesk is an open-source, service-oriented helpdesk system built on Symfony and Backbone.js. It supports unlimited agents, mailboxes, tickets, and customers with features like workflows, saved replies, knowledge base, multilingual support, and API access. A strong self-hosted alternative to Zendesk and Freshdesk.
Key Features
- Unlimited agents, mailboxes, and tickets with no seat limits
- Automated workflows, saved replies, and email-to-ticket conversion
- Multi-channel support: email, web, and API integrations
- Knowledge base and FAQ system with article management
- Custom branding, multilingual support, and Microsoft app integration
Self-Hosting Notes
Composer install. Symfony + Backbone.js. PHP 8.1+, MySQL 5.7.23+. PHP IMAP and Mailparse extensions required. Docker images and AWS AMI available.
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