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Helpdesk & Customer Supportby Hesk
Hesk
Streamlined support ticket template system focusing on ease of use and speed.
About Hesk
Hesk is a lightweight helpdesk software that focuses on simplicity and speed. It provides ticket management, knowledge base, and customer self-service portal. Ideal for small teams that need a no-frills support system.
Key Features
- Lightweight PHP helpdesk with ticket assignment and categorization
- Knowledge base with article rating and search
- Service level agreement (SLA) tracking and escalation
- Email piping for ticket creation and responses
Self-Hosting Notes
PHP-based. Requires MySQL. Very lightweight runs on minimal hardware.
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