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Helpdesk & Customer Supportby FreeScout
FreeScout
Lightweight, open-source helpdesk alternative to Help Scout and Zendesk.
About FreeScout
FreeScout is a free, open-source helpdesk and shared mailbox system. It provides email ticketing, assignments, notes, tags, and satisfaction ratings. The interface closely resembles Help Scout, making it an easy switch for teams familiar with that platform.
Key Features
- Free, self-hosted helpdesk with shared team inbox
- Unlimited mailboxes, agents, and tickets
- Knowledge base, canned responses, and workflows
- Module system for extending: CRM, Slack, WhatsApp, and more
Self-Hosting Notes
PHP-based. Requires MySQL/MariaDB. Very lightweight. Simple LAMP deployment.
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