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Helpdesk & Customer Supportby osTicket
osTicket
Widely-used, reliable support ticket system for handling customer requests.
About osTicket
osTicket is a proven, lightweight support ticket system. It handles email-based ticketing, custom forms, SLA rules, and agent assignment. Known for its simplicity and reliability a good choice for organizations that need straightforward ticket management.
Key Features
- Popular open-source helpdesk and ticket management system
- Custom forms, fields, and ticket routing rules
- Agent collision avoidance and task assignment
- Knowledge base and FAQ with customer portal
Self-Hosting Notes
PHP-based. Requires MySQL. Very lightweight runs on minimal hardware. LAMP stack deployment.
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