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Helpdesk & Customer Supportby Zammad GmbH
Zammad
Modern, web-based helpdesk and ticket system with multi-channel support.
About Zammad
Zammad is a modern helpdesk system with a clean interface and powerful features. It supports email, chat, phone, and social media ticketing. Includes SLA management, knowledge base, reporting, and time tracking.
Key Features
- Modern helpdesk with email, chat, phone, and social ticketing
- SLA management with escalations and time tracking
- Knowledge base with multilingual article support
- Reporting with custom dashboards and KPI metrics
Self-Hosting Notes
Ruby-based. Requires PostgreSQL, Redis, and Elasticsearch. Docker deployment available but resource-intensive.
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